Privacy Policy

1. Introduction

Jupag ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, purchase our products, or interact with our services.

We value your trust and are dedicated to handling your personal information with care and transparency. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

We may collect personal information that you voluntarily provide to us when you:

• Create an account on our website or mobile application
• Place an order for our products
• Contact our customer support
• Sign up for our newsletter
• Participate in surveys or promotions
• Post reviews or comments

This information may include:

• Contact information (name, email address, phone number, shipping address)
• Billing information (billing address, payment method details)
• Account credentials (username, password)
• Communication preferences
• Survey responses and feedback

2.2 Information Collected Automatically

When you use our website or mobile application, we may automatically collect certain information about your device and usage patterns, including:

• Device information (IP address, browser type, operating system, device type)
• Usage data (pages visited, time spent on pages, links clicked)
• Location information (country, city)
• Referral sources

We collect this information using cookies, web beacons, and similar technologies. For more information about our use of cookies, please see our Cookie Policy.

2.3 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Payment processors for order verification
• Shipping partners for delivery confirmation
• Marketing partners for campaign analytics

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Process and fulfill your orders
• Provide customer support and respond to inquiries
• Improve our products and services
• Send transactional emails (order confirmations, shipping updates)
• Send marketing communications (if you've opted in)
• Detect and prevent fraud and unauthorized access
• Comply with legal obligations
• Analyze usage patterns to improve user experience
• Personalize your experience on our platforms

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers that help us operate our business and deliver services to you, including:

• Payment processors to handle transactions
• Shipping and logistics companies to deliver products
• Customer support platforms to address inquiries
• Marketing services to manage communications
• Analytics providers to improve our services

These service providers are contractually obligated to use your information only for the services they provide to us and are prohibited from using it for their own purposes.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government requests).

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your information.

4.4 With Your Consent

We may share your information with third parties when we have your explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Regular security training for employees
• Continuous monitoring for suspicious activities

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

6. Your Rights and Choices

6.1 Access and Control

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to rectify inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to restrict or object to processing of your information
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

6.2 Communication Preferences

You can manage your communication preferences by:

• Clicking the "unsubscribe" link in our marketing emails
• Adjusting your account settings in our website or mobile app
• Contacting our customer support team

Please note that even if you opt out of marketing communications, we will still send you transactional messages related to your account and purchases.

6.3 Cookie Preferences

You can manage your cookie preferences through our cookie consent banner or by adjusting your browser settings. For more information, please see our Cookie Policy.

7. Children's Privacy

Our services are not directed to children under the age of 13 (or higher age as required by local law). We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

8. International Data Transfers

We are based in the United States and may process, store, and transfer your personal information in countries which may have different data protection laws than those in your country of residence. When we transfer your information to other countries, we take appropriate measures to protect your information and ensure that we comply with applicable data protection laws.

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we may transfer your personal information to countries that have not been deemed to provide an adequate level of protection. In such cases, we implement appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about our information practices. If we make material changes, we will provide appropriate notice to you, such as by sending an email or displaying a prominent notice on our website.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

We will respond to your request within 30 days or as required by applicable law.